Gov't may sanction Claro over service interruption

The Government warned that it would sanction mobile phone network Claro in response to a service interruption that “many users” in the City and surrounding areas experience for several hours on Wednesday. 

The ombudsman of the National Committee of Communications (CNC) Ceferino Namuncurá said the Government is “very concerned because the service interruption affected users in the City and the Greater Buenos Aires province. We will sanction Claro and we will be very strict when it comes to punishing companies for these disruptions that affect so many people,” he explained.

Claro indicated that the problems originated on Wednesday were due to the cutting off of a fiber optics cable during some works being conducted by the City Government. 

“We got in touch with Claro because so far we had not received any explanation from them. We are interested in knowing the real reason behind the interruption, but we’re more interested in knowing that the service is secure and that companies reinvest in order to minimize system failures,” he added.

He assures that, just like it recently happened with Movistar last April 2nd, the Government is again considering a series of measures.

“It is still premature to say that we will sanction them just like we did with Movistar because we’re still studying the reasons behind the outage,” he concluded.